At the Business Centre Radisson Slavyanskaya was held XIII International Forum «Call Center World Forum». During the event, Svetlana Smirnova, Chief Operating Officer Teleperformance Russia & Ukraine, acted with presentation about the selection of the provider of outsourcing services contact center. On the 17-th of March for the representatives of mass media was set up a press-conference: «Contact center industry and customer service technologies». The Communications Agency Poleznye Svyazy was engaged to invite journalists to the press-conference at the Forum. At the end of the press-conference an informal meeting of Svetlana Smirnova with 10 journalists and photo correspondent of the Moscow mass and industry media was set up.